Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Finlura platform, website at finlura.com, and related services (collectively, the "Platform") operated by Finlura ("we," "us," or "our"). Please read these Terms carefully before using the Platform.

1. Acceptance of Terms

By accessing, registering on, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Platform. If you are using the Platform on behalf of an organisation (such as an IFA firm), you represent and warrant that you have the authority to bind that organisation to these Terms.

2. Description of Service

Finlura is a multi-tenant Software-as-a-Service (SaaS) platform designed for Independent Financial Advisors (IFAs) and Mutual Fund Distributors (MFDs) in India. The Platform provides:

• Client and investor management tools for IFAs
• Mutual fund portfolio tracking, analytics, and reporting
• SIP management and transaction processing facilitation
• Assets Under Management (AUM) tracking and business analytics
• Investor portal for portfolio viewing, goal tracking, and report access
• Communication tools between IFAs and their investors
• Capital gains and tax report generation

The Platform is a technology tool that facilitates the management of mutual fund advisory practices. It does not provide financial advice, investment recommendations, or act as a registered investment advisor.

3. User Accounts and Responsibilities

3.1 Account Registration

To use the Platform, you must create an account by providing accurate, complete, and current information. IFA accounts require valid AMFI ARN details and professional credentials. Investor accounts are created upon invitation by a registered IFA.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password and OTP. You agree to immediately notify us of any unauthorised access to or use of your account. We shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.

3.3 Accuracy of Information

You are responsible for ensuring that all information provided on the Platform, including KYC details, PAN, bank details, and client information, is accurate, complete, and up to date. You agree to promptly update any information that changes. We are not responsible for any consequences arising from inaccurate or outdated information provided by you.

4. Subscription Plans and Billing

4.1 Plans

The Platform offers various subscription plans with different features and usage limits. Details of available plans, pricing, and included features are available on the Platform. We reserve the right to modify pricing and plan features with prior notice.

4.2 Billing and Payment

Subscription fees are billed in advance on a monthly or annual basis as per the plan selected. All fees are quoted in Indian Rupees (INR) and are exclusive of applicable Goods and Services Tax (GST), which will be charged additionally. Payment must be made through the payment methods available on the Platform.

4.3 Refund Policy

Subscription fees are non-refundable except where required by applicable law. If you cancel your subscription, you will continue to have access until the end of the current billing period.

4.4 Free Trial

We may offer free trial periods at our discretion. At the end of a free trial, your account will be converted to a paid subscription unless you cancel before the trial period ends.

5. Intellectual Property

The Platform, including its design, source code, features, functionality, graphics, logos, and all related intellectual property, is owned by Finlura and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for its intended purpose during your active subscription.

You retain ownership of all data you upload to the Platform. By using the Platform, you grant us a limited licence to process, store, and display your data solely for the purpose of providing the services.

6. Prohibited Uses

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation
• Access or attempt to access another user's account or data without authorisation
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform
• Upload malicious code, viruses, or any harmful content to the Platform
• Use the Platform to transmit spam, unsolicited communications, or phishing attempts
• Scrape, crawl, or use automated tools to extract data from the Platform
• Resell, sublicense, or redistribute access to the Platform without our written consent
• Use the Platform in any manner that could damage, disable, or impair our servers or infrastructure
• Misrepresent your identity, credentials, or AMFI/SEBI registration status
• Upload false, misleading, or fraudulent client or transaction data

7. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory.
• We do not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
• In no event shall Finlura, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Platform.
• Our total aggregate liability for any claims arising out of or relating to these Terms or the Platform shall not exceed the amount paid by you to Finlura in the twelve (12) months preceding the claim.

8. Disclaimer

Any data, analytics, reports, or projections displayed on the Platform are for informational purposes only and should not be construed as investment advice. Investment decisions are made solely between the investor and their registered IFA/MFD. Finlura shall not be held responsible for any investment decisions made based on information displayed on the Platform.

Mutual fund investments are subject to market risks. Please read all scheme-related documents carefully before investing.

9. Third-Party Services

The Platform may integrate with or provide links to third-party services, including Registrar and Transfer Agent (RTA) platforms, payment gateways, and fund house portals. We do not control or endorse these third-party services and are not responsible for their availability, content, accuracy, or practices. Your use of third-party services is subject to their respective terms and conditions.

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting us at support@finlura.com or through the account settings on the Platform. Termination will take effect at the end of the current billing period.

10.2 Termination by Us

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to breach of these Terms, non-payment of fees, fraudulent activity, or if required by law or regulatory action.

10.3 Effect of Termination

Upon termination, your right to access the Platform ceases immediately. We will retain your data in accordance with our Privacy Policy and applicable legal requirements. You may request export of your data prior to termination. We will make reasonable efforts to provide data export within 30 days of such request.

11. Indemnification

You agree to indemnify, defend, and hold harmless Finlura, its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Platform, your violation of these Terms, your violation of any applicable law or regulation, or your infringement of any third-party rights.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in India.

Before resorting to litigation, the parties agree to attempt to resolve any dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may refer the dispute to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be India, and the proceedings shall be conducted in English.

13. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Platform and updating the "Last updated" date. For significant changes, we may also notify you via email or in-app notification. Your continued use of the Platform after the revised Terms become effective constitutes your acceptance of the changes.

15. Contact Us

If you have any questions or concerns about these Terms, please contact us at: